Service & Maintenance

Don Whitley Scientific is able to offer UK customers comprehensive maintenance and repair contracts on a variety of laboratory equipment, including:

• Anaerobic, Microaerobic and Hypoxic workstations.
• Spiral platers.
• Autoclaves.
• Laboratory blenders.
• Gravimetric diluters.
• Media preparators.
• Colony counters.
• Pourer stackers.
• Labguard temperature monitoring system.
• WASPLab.

In almost all cases, we are able to carry out repairs on site or, if this is not possible, we can install loan units to minimise customer downtime whilst repairs are carried out at our premises. With some of our newer equipment, we have the facility to connect remotely to check any error messages and make necessary adjustments.

As official distributors for ABE, Tuttnauer, Copan, Ebers Medical and Synoptics, our engineers are all trained by the actual manufacturers – training that is not available to everyone. This arrangement also means that we have continuous access to genuine replacement parts.

Ongoing Training
In terms of Don Whitley Scientific branded products, we design and manufacture them, so our engineers have full factory training and the continuous support of our own R&D and Production teams here in the UK. We consider ongoing training a crucial requirement to ensure our engineers are always aware of updates, production amendments, and changes due to emerging technologies.

Our engineers carry a comprehensive range of spare parts and consumables so many problems can be fixed on the spot, avoiding unnecessary downtime or repeat visits.

UKAS  
We can also offer UKAS calibration for equipment we sell. This facility is provided by our dedicated accreditation team.

IQOQ 
In order to satisfy laboratory compliance with International Standards, Don Whitley Scientific offers full installation and operational qualification (IOQ) documentation.

DOP Testing
Don Whitley Scientific engineers are trained to carry out filter integrity (DOP) testing on HEPA filters. This allows us to provide full validation on Whitley GMP Anaerobic Workstations and Hypoxic Workstations (Hypoxystations). Customers who work to GMP processes can rest assured that they don’t have to source their own external, specialist organisations to perform these important tests once their workstation has been installed. You can have confidence that your workstation has been tested by engineers who are fully trained in the operation and manufacture of Whitley Workstations.

Please contact our Service Team for more information on +44 (0)1274 595728 or email service@dwscientific.co.uk